1. Acceptance of Terms
By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree, you should not use the website or any services provided by SereneStayHotel.
We reserve the right to update these Terms at any time. Updated terms will be posted on this page with a new effective date.
2. Use of the Website
You may use our website for personal and lawful purposes only. You agree not to misuse the content, attempt unauthorized access, or disrupt the operation of the site.
We do not guarantee uninterrupted or error-free functionality, and we reserve the right to restrict or suspend access for maintenance or violations.
3. Booking Terms
When making a reservation via SereneStayHotel:
You must provide accurate and complete information
Availability, rates, and offers are subject to change
A booking is only confirmed after receiving a confirmation email
You are responsible for reviewing the cancellation policy displayed during booking
Payments are handled securely by authorized third-party processors
SereneStayHotel is not liable for errors due to incorrect user input or third-party platform issues.
4. Cancellations & Modifications
Cancellation terms vary by property and rate. Key rules:
Non-refundable bookings cannot be canceled or changed
Flexible bookings may be canceled before the deadline shown at booking
Refunds, if applicable, will be issued to the original payment method
No-shows or early departures may result in full charges
Please review individual property policies before finalizing your reservation.
5. Intellectual Property
All content on the website — including logos, text, images, layout, and design — is the property of SereneStayHotel or licensed third parties. You may not copy, distribute, or reproduce any part of the website without written permission.
6. Limitation of Liability
SereneStayHotel is not responsible for:
Technical malfunctions or access issues
Inaccuracies in third-party content or links
Losses resulting from user error or force majeure
Disputes between guests and individual hotels
To the extent permitted by law, we disclaim all liability for indirect, incidental, or consequential damages arising from use of this website or services.
7. Privacy & Data Protection
We handle personal data in accordance with GDPR and our [Privacy Policy]. By using our services, you consent to data collection as outlined there.
8. Governing Law
These Terms are governed by Polish law. Any disputes shall be subject to the exclusive jurisdiction of courts in Warsaw, Poland.
9. Contact
If you have questions or need clarification, please reach out to us:
SereneStayHotel Sp. z o.o.
Email: contact@SereneStayHotel.com
Phone: +48 22 378 45 26
Address: ul. Grochowska 324, 03-839 Warszawa, Poland