1. Overview
At SereneStayHotel, we respect your privacy. Whether you are browsing our website or making a reservation, we are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data, in compliance with the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following information when you interact with our services:
Personal Data: Name, email address, phone number, address, booking details
Payment Information: Collected and processed securely by third-party providers
Technical Data: IP address, browser type, device information, and website usage
Preferences: Room type, dietary needs, stay history (if applicable)
We do not knowingly collect data from minors or use your data for automated profiling.
3. How We Use Your Information
Your information is used to:
Confirm and manage bookings
Respond to inquiries and support requests
Customize your stay experience
Send booking-related communication and occasional updates (with consent)
Improve website performance and security
Comply with legal and tax obligations
We do not sell or trade your data to third parties.
4. Cookies and Tracking
We use cookies to improve your browsing experience, remember your preferences, and collect anonymous analytics. You can manage or disable cookies through your browser or our site’s cookie banner. For more details, please see our separate [Cookie Policy].
5. Third-Party Sharing
We may share limited data with:
Payment processors
Booking platforms or channel managers
Analytics and email systems (only with your consent)
All third parties are GDPR-compliant and contractually obligated to protect your data.
6. Data Retention
We retain your data only as long as necessary:
Booking and financial data: up to 6 years (for accounting/legal compliance)
Marketing data: until you unsubscribe or withdraw consent
Support and contact history: up to 24 months
7. Your Rights
Under GDPR, you have the right to:
Access your personal data
Correct or update inaccurate information
Request data deletion (“right to be forgotten”)
Withdraw your consent at any time
Object to or restrict processing
Request a copy of your data (data portability)
To exercise your rights, contact us at: privacy@SereneStayHotel.com
8. Security Measures
We use SSL encryption, access control, and secure data storage to protect your information. Staff are trained in data privacy, and we regularly review our procedures for compliance.
9. Changes to This Policy
We may update this policy to reflect legal, operational, or technical changes. Updates will be posted on this page with a new effective date.
10. Contact
For any privacy-related questions, concerns, or requests:
SereneStayHotel Sp. z o.o. Email: privacy@SereneStayHotel.com Phone: +48 22 378 45 26 Address: ul. Grochowska 324, 03-839 Warszawa, Poland